Emergency Roadside Service Call Center

AAA



Position: Emergency Roadside Service Call Center

Position Description: As an Emergency Roadside Specialist you are bringing your expertise to a best in class organization that is passionate about delivering legendary service to our members. As a representative of this team you will: Exceed member expectations by demonstrating concern for member safety. In a fast paced call center environment, process member requests for roadside assistance. Keep members informed of the status and progress of their requests. Possess the ability to effectively diffuse high tension situations.

Position Requirements: A passion for helping people and exceeding their expectations. The confidence, job knowledge, and ability to utilize available resources to provide excellent member service. Ability to succeed in a structured, goal oriented environment. Commitment to completing the entire six-week of the training schedule without interruption. Call center experience preferred, but not mandatory. Prior customer service work in any field is preferred. Excellent written/verbal/computer skills. High School diploma, GED or equivalent. Successful completion of Auto Club pre-employment assessments, background and drug screenings.

Compensation and Benefits: Starting pay is $15.05 per hour. We offer monthly incentive pay, shift differentials and career development toward advancement opportunities. Additional $.50 per hour for fluency in Spanish. Opportunity to qualify for a $.50 increase per hour after six months of successful time in position. Six-week paid training to prepare you to provide legendary service to our members. Career development towards advancement opportunities. 90% of Manager promotions come from within AAA. Over 25,000 live and computer based trainings available per year, with over 60 Leadership Development Courses. Our wide range of departments/product lines and geographical markets create exceptional career path opportunities. Benefits: Health Coverage for Medical, Dental and Vision; Paid Time Off (Vacation, Illness, Holiday and Flex Days); Pension, 401(k) Retirement Savings Plan, wellness incentive program; Life Insurance; Disability Coverage; Robust Employee Reward/Discount Program. “Creating members for life by exceeding our members’ expectations through valuable products and legendary service.”

AAA – With over 15 million members and offices across the U.S., we are the largest motor club in North America. We are united by a common mission and values of excellent member service. We take pride in the fact that our presence in neighborhoods across our footprint means a multitude of job possibilities close to home. Because proximity is important to our members, ensuring that our offices are located as close to home as possible means convenience for members and employees alike. So no matter where you live, it’s more than likely you will find a AAA location near you with the types of opportunities that will enrich your career aspirations. Our proud tradition of service is carried on throughout our enterprise, so whether you’re focusing your search on the Midwest, Southwest, East Coast or West Coast, we are always looking for professionals to continue our legendary service in the following: Legendary 24-hour roadside assistance. Personal insurance lines, including auto, home, life and others. A full-service travel agency, complete with exclusive AAA tour and cruise discounts and auto-travel planning. Financial products and credit cards. Automotive pricing and buying. Approved automotive maintenance services. Highway and transportation programs. Legislative advocacy.

Meet With Hiring Managers on April 4th!

Long Beach
Thursday, April 4th

9:30am – 1:00pm
Long Beach Marriott
4700 Airport Plaza Drive
Long Beach, CA 90815
Parking: Complimentary


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